Orders
Shipping & Returns Policy
Effective August 8, 2026
United States shipping only
HappyTides accepts orders only for valid shipping addresses in the United States. International visitors may browse the site but cannot place an order. We may hold or cancel an order when an address is incomplete, invalid, outside the United States, or cannot be serviced by the selected carrier.
Processing and delivery
Available shipping methods, charges, and estimates are shown during checkout. Delivery estimates are not guarantees. Processing or transit may be delayed by order review, inventory, weather, carrier interruption, holidays, or events outside our reasonable control.
You are responsible for providing an accurate and secure delivery address. Contact team@happytides.co promptly if an address needs correction. We cannot guarantee a change after an order enters fulfillment.
Damaged, incorrect, or missing shipments
Report a damaged, incorrect, or missing shipment to team@happytides.co within seven days of the carrier’s recorded delivery date, or within seven days after the expected delivery date when a shipment has not arrived. Include the order number and a clear description. For damage or an incorrect item, include photographs of the package, label, product, and shipping materials when available.
We will review the carrier and order records. A verified damaged, incorrect, or missing shipment will receive, at HappyTides’ option and at no additional product cost, a replacement or refund for the affected item or shipment.
Final sale
Except for a verified damaged, incorrect, or missing shipment, all sales are final. Specialized laboratory materials cannot be returned or exchanged because chain of custody, storage conditions, integrity, and suitability cannot be verified after delivery. Do not send any product back without written instructions from HappyTides.
Refund timing
Approved refunds are issued to the original payment method when possible. Provider and financial-institution processing times vary. Shipping charges are refunded only when the shipment-level issue is verified or applicable law requires it.
Contact
Email team@happytides.co with your order number and request details.